Privacy Policy

1. Introduction

At Ooovre, accessible via ooovre.com, we are committed to safeguarding your personal data and ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We treat all data with the utmost care and manage it responsibly to maintain the trust you place in us.

2. Scope and Data Controller

This Privacy Policy applies to all users of the website ooovre.com and any related services. Ooovre operates as the data controller for all personal data collected through this website. As a data controller, we determine the purposes and means by which your personal information is processed. All inquiries related to our data handling practices may be directed to [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal information:

a) Usage Data
Includes information about your interactions with our website such as your IP address, browser type, referring URLs, access times, pages viewed, and session durations.

b) Account Data
Includes personal details provided when you create an account, such as your full name, home or billing address, email address, and phone number.

c) Profile Data
Includes preferences, history of purchases, browsing behavior, wishlists, and any personalization settings you choose to apply while using our services.

d) Communication Data
Includes records of your interactions with us, including customer service inquiries, complaint records, chat transcripts, and emails sent to [email protected].

e) Technical Data
Includes information on the device and operating system you use to access ooovre.com, including hardware model, operating system version, browser version, screen resolution, device identifiers, and system configuration information.

f) Transaction Data
Includes payment and purchase details such as billing information, delivery addresses, transaction history, payment confirmation data, and service usage records.

g) Preference Data
Includes data about your marketing preferences, voluntary survey responses, and records of what products or content you are interested in receiving from us.

4. Legal Bases for Processing

We will only process your personal data where there is a lawful basis to do so. These include:

– Consent: Where you have granted clear permission for us to process your data for specific purposes. This includes consenting to receive marketing communications.
– Contractual Necessity: When processing is required to fulfill a contract we have with you, such as providing purchased services or shipping goods.
– Legitimate Interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your rights and freedoms. This includes website analytics and fraud prevention.
– Legal Obligation: Where we are required to comply with legal or regulatory obligations.

5. Your Rights

As a user, you are entitled to the following rights under applicable data protection law:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You have the right to have inaccurate or incomplete data corrected.
– Right to Erasure: In certain cases, you may request that your personal data be deleted from our systems.
– Right to Restrict Processing: You may request that we suspend processing of your personal data in specific situations.
– Right to Data Portability: You may request a transferable copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of your rights, please contact us at [email protected].

6. Security Measures

Ooovre employs a comprehensive array of administrative, technical, and physical safeguards to protect your personal data, including but not limited to:

– Encryption of data in transit and at rest
– Strict access controls and role-based permissions
– Regular backups of critical data and secure offsite storage
– Ongoing staff training in data protection practices
– Use of firewalls, intrusion detection systems, and secure server environments

Despite our efforts, no method of transmission over the Internet or method of storage can be guaranteed to be fully secure. We continually assess and enhance our security practices.

7. International Data Transfers

Ooovre may process and store personal data using servers located outside your country of residence. Where this involves the transfer of personal data to countries outside the European Economic Area (EEA), we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and supplementary protective measures to ensure compliance with data protection standards. For California residents, we ensure that any third parties processing your data meet the guarantees required by the CCPA.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the specific purposes we collected it for, including the satisfaction of any legal, accounting, or regulatory requirements. Retention periods vary by data category:

– Usage and Technical Data: Retained for 12–24 months for analytics purposes
– Account and Profile Data: Retained as long as the account remains active and for up to 5 years after closure
– Transaction Data: Retained for 7 years for compliance with financial and tax regulations
– Communication Data: Retained for 3 years for quality assurance and legal obligations
– Preference Data: Retained until marketing preferences are updated or consent is withdrawn

9. Cookie Policy

We use cookies and similar technologies on ooovre.com for a variety of purposes:

– Essential Cookies: Required for core functionality such as page navigation, user login, and order completion.
– Functional Cookies: Enable enhanced performance and personalization, such as remembering user preferences.
– Analytics Cookies: Allow us to track how visitors interact with the site to improve our content and interface.
– Performance Cookies: Help us measure the effectiveness of our marketing campaigns and site speed optimizations.

10. Cookie Management and Compliance

You have the option to control or disable cookies through your web browser preferences or our website’s cookie banner. To comply with GDPR and CCPA requirements, ooovre.com provides clear consent mechanisms for non-essential cookies. You may revisit and update your consent preferences at any time via the cookie settings link located in our website footer.

California residents may also exercise their right to opt out of the sale or sharing of their personal information through a “Do Not Sell or Share My Personal Information” link made available on our site.

11. Protection of Children’s Data

Ooovre.com is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age. If you believe that a child has provided us with personal data without parental consent, please contact us at [email protected] so that we may take appropriate steps to delete such information.

12. Policy Updates

We reserve the right to amend this Privacy Policy from time to time. Updates will be posted on this page with revised language to reflect changes in our legal obligations or product functionality. Where appropriate, we will notify you of material changes through our website or other communication methods associated with your account.

13. Contact Information

Should you have any questions, concerns, or requests about this Privacy Policy or your data rights, you may contact our Privacy Team at:

Email: [email protected]
Website: https://ooovre.com

We are committed to compliance with all applicable privacy laws and best practices. Your trust is paramount, and we welcome any inquiries regarding how your data is used and protected.